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The Value of AI and Machine Learning in Digital Transformation

Thu, 10/19/2017 - 06:15

Artificial Intelligence (AI) and Machine Learning (ML) are fast becoming important pillars of many organisations’ digital transformations. But what does the use of AI and ML look like in practice, and what are the benefits for adopters?

Why CEOs Should Lead Digital Transformation

Tue, 10/10/2017 - 06:04

A successful digital transformation can be the difference between a flourishing business and one destined to fade into obscurity. On this point, there is a growing consensus across the tech sector and the wider business world. However, confusion still reigns as to who should lead a digital transformation, should it be the CIO, the CTO, the CMO, the CEO, or all the above? Here we look at why the most successful transformations are often led by the CEO.

The Role of Systems Integration in Digital Transformation

Wed, 10/04/2017 - 03:59

Digital transformation has quickly become ubiquitous in the world of business. But as our understanding evolves, and even our ideas about what digital actually is perpetually shift, how do we define the role of systems integration in digital transformation?

DevOps vs Agile - Do I Need Both?

Tue, 09/12/2017 - 05:57

DevOps and Agile - two methods for software development that share many similarities in values and practices. But implementing DevOps doesn’t necessarily rely on a pre-existing Agile framework.

Is Systems Integration the missing ingredient in your DevOps strategy?

Tue, 08/22/2017 - 09:03

The core tenet of DevOps is that an organisation works better when it operates as a whole, rather than a handful of disparate departments. Systems Integration shares this goal of bringing organisations together, so why don’t we see them bundled together more often?

Most Common Challenges Facing Digital Transformation

Thu, 08/10/2017 - 03:56

Digital transformation is a complex, dynamic process, ultimately designed to enhance the performance of an organisation. Rather than a slow procedure in which an organisation evolves its technology over time, digital transformation integrates digital technology to fundamentally change the way an organisation operates and how they deliver value to their stakeholders. As such, every transformation project has its challenges.

Digital transformation is often used in a business context, but it also impacts other organisations such as government and public sector agencies, from the small to the enterprise-level. Every digital transformation project will face challenges, some of them unique to the organisation, others commonplace.

This was clearly seen when businesses born before the digital age needed to evolve in order to remain relevant, including notable blunders such as Kodak, who failed to move with technological evolution and filed for bankruptcy protection as a result.

Here are some common challenges facing organisations undergoing digital transformation.

How devops enables better customer experience

Fri, 07/28/2017 - 05:00

Here at VASSIT we’ve seen the wonders of DevOps firsthand, so we think it’s great that more and more businesses are getting on board - 27%  are now working on a DevOps team, up from 16% in 2014. They've realised DevOps isn't just about improving internal processes, isn't it about time you found out how DevOps can also have a large bearing on customer experience?

What is DevOps?

Mon, 07/24/2017 - 02:00

At its most basic, DevOps refers to the combination of cultural philosophies, practices, and tools that increase an organisation’s ability to deliver applications and services of a higher quality at a faster velocity. 

Why You Must Race to make Chatbots a reality

Mon, 04/03/2017 - 07:33

Digital transformations come in many shapes and sizes and can be incredibly beneficial for business, providing an opportunity to greatly improve customer service and the overall customer experience. One of the most powerful up-and-coming technology's for enhancing customer experience is the chatbot – the human replicating computer program that can communicate with customers on behalf of your brand.

Consumers today expect efficiency, ease, and authenticity when they interact with a company, and failing to live up to this expectation can lead to lost opportunities. Truly understanding a customer's needs can help companies improve not only the buying experience but also their bottom line. Below I discuss how chatbots can improve your customer experience and why you should race to make take advantage of their benefits.

How to Meet Key Needs in Digital Transformation [VIDEO]

Wed, 03/15/2017 - 09:06

Digital transformation is a complex, dynamic process, ultimately designed to enhance the performance of an organisation. It should help your organisation focus on your customers and meet their needs in the most simple and straight forward manner. However, first you have to identify the right solutions for your business and its particular demands. 

DevOps FAQ’s – the Most Common Questions Asked by Professionals, Answered.

Wed, 03/15/2017 - 03:53

DevOps is a notoriously difficult concept to understand. The wealth of misinformation that surrounds the topic has made distinguishing between fact and fiction a challenge and made navigation through the profusion of poor literature a tedious pursuit.

New Download: Navigating Devops

Wed, 02/08/2017 - 09:33

Delving into the complex world of DevOps can often feel like a daunting experience. It is not uncommon for organisations to find themselves trapped in a conversation surrounding DevOps 'tools' that focus on a very specific area, instead of looking at the overall end-to-end picture.

Case Study: A Scalable Multi-site Solution for Accor Hotels

Mon, 02/06/2017 - 01:30
When Accor Hotels needed to consolidate and improve their web content management and email marketing systems to ensure scalability and consistency across their portfolio, we were delighted to assist them.

Supporting a global network of thousands of contributors in nearly 100 countries gave our solution architects and engineers a unique challenge.
A global platform With 17 brands and 3,900 hotels in 92 countries, Accor Hotels has to maintain and update content across hundreds of different websites and tens of thousands of pages.

Content contributors were struggling to work with existing content management systems and keeping branding and pricing information consistent and up-to-date ad the speed required was proving difficult.

Accor Hotels needed a new solution that would empower their content team to:
  • Launch new, mobile-friendly websites quickly
  • Ensure brand and design consistency
  • Provide the latest pricing, accurately
  • Run automated email marketing campaigns featuring the same live pricing data
  • Personalise the customer experience and provide the best promotions to visitors
Tailoring content management solutions In response to these requirements, VASSIT rapidly assembled an agile team with the enterprise content management skills to build and deploy exactly the system Accor Hotels needed.

Working together with Accor Hotels own team, both on site and remotely, we worked do deliver a solution that streamlines website publishing and email marketing while ensuring consistency of design and accuracy of pricing information.

As the agile team completed functionality, a second DevOps team continually integrated this with production software to ensure that Accor Hotels saw ROI from the project all the way through, not just at the end.

To learn more about how VASSIT helped Accor Hotels build a new enterprise content management platform for a global contributor network, download the case study.

DevOps: Fact vs Fiction

Wed, 12/21/2016 - 01:25

A lot of incorrect assumptions are often linked to DevOps. While some organisations understand the term to mean the collaboration between development and operations departments. DevOps is, in truth, much broader and really refers to a methodology which, when put into practice with the right technology, can help organisations perform better.

5 Business Benefits of Successful Devops Implementation

Thu, 12/01/2016 - 02:01

Born out of the need to improve IT service delivery agility, the role of DevOps is to emphasise the collaboration, communication and integration of software developers and operations staff to deliver in-production software updates more easily, and bring new software into production more rapidly.

Self-service systems: overcoming the first obstacles of digital transformation

Thu, 11/24/2016 - 07:58

By now, everyone should understand that social media, cloud, mobile, Big Data and the Internet of Things are the disruptive forces that drive digital transformation. Businesses should also be aware that their choices are limited – either embrace the disruption or be disrupted. It is not a matter of if, but when, and it is much better to be ahead of the game than playing catch up.

6 Key Challenges of DevOps Implementation

Thu, 11/17/2016 - 08:27

DevOps is a popular industry buzzword, but does it have any substance? We've looked at the logistics of DevOps to highlight the challenges you may have to overcome when implementing this methodology. 

Emerging Technology Trends in 2016 and beyond

Thu, 09/29/2016 - 02:30

As technology advances, so should businesses. Technology is playing an increasingly important part in directing modern businesses; helping them improve their operational efficiency, communications and strategy. Having already looked at the latest CX trends for 2016, we now look beyond this year to identify emerging technologies and how they will affect customer experience (CX) in the future.

Application Hosting - How Do You Choose?

Fri, 09/23/2016 - 04:25

The rationale for application hosting is as follows: it provides full and instant access to software and applications, from any device, whatever its location. Today, with all the hype and tumult surrounding application hosting, knowing who to trust with your cloud computing needs can prove to be an arduous task.

5 Ways Knowledge Management can Improve Customer Experience

Mon, 09/12/2016 - 02:46

Knowledge management allows organisations to improve internal efficiencies by developing resources and systems, but it can also have a powerful impact on your customer experience (CX). By working to ensure continuity and growth of knowledge throughout your organisation you will find it easier to deliver a consistent and improving customer experience throughout your customer journey.