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Updated: 1 hour 37 min ago

The Role of AI in Customer Experience

Thu, 02/15/2018 - 04:04

Humanity has always been wary of the machine uprising, but, now that 85% of businesses are investing heavily in digital transformation, isn’t it time we learned to stopped worrying and love AI?

What Blockbuster can teach you about the importance of customer experience in digital transformation 

Thu, 02/01/2018 - 06:01

There’s no shortage of horror stories about companies that failed to cope with the increasing digitisation of their industry, often featuring competitors waiting in the wings to take advantage of the digital-disruption. Do these modern-day fables simply warn of a vital need to adopt emerging technology? Or do they preach a sermon of keeping customer experience (CX) at the heart of digital transformation?

How focusing on CX can help your university stand out

Fri, 01/26/2018 - 01:00

Higher education has changed more in the past decade than at any time during the last century, and central to this is the rise of technology. We’ve reached the point where the way a university or college presents itself digitally is almost as important to prospective students as its academic reputation or facilities. So, it’s more important than ever before to ensure your website, student portal, and other assets are up to the task—here’s how to do it.  

The Benefits of Better Connected Employees

Wed, 01/24/2018 - 05:00

We’ve recently dedicated a lot of ink discussing the importance of customer experience for any business hoping to thrive in today’s digital economy. Less discussed is the role technology can play in improving user experience (UX) for employees and how this can help businesses better fulfil their goals.

5 Customer Experience Trends for 2018

Thu, 01/18/2018 - 03:02

Experts predict that by 2020 customer experience (CX) will overtake price and product as the biggest influence on purchasing decisions. With time running out to prepare for this shift in consumer focus, it’s important businesses promptly identify technology and processes to improve CX across their operations – and to help, here are 5 CX trends to embrace in 2018.

5 Tips for Getting Started with Systems Integration

Thu, 01/04/2018 - 06:30

As technology evolves faster than ever, businesses are reliant on IT infrastructures built over a course of decades, featuring a mix of legacy and cutting-edge tools. So, it’s no surprise systems integration (SI) projects are increasingly essential for modern enterprises – but where do you start?

What is Customer Journey Mapping?

Tue, 01/02/2018 - 05:51

People have been using maps to better understand journeys for over 2500 years, and, despite mostly being replaced by GPS-technology, this ancient tool could help breathe new life into uninspired customer experiences (CX). But what actually is customer journey mapping (CJM)?

Does DevOps Enable Bi-Modal Operation?

Thu, 12/07/2017 - 07:34

Bi-modal IT operation has long been touted by Gartner as a way to help organisations balance their desire for innovation with their need for stability – does DevOps help open that door?

5 Signs It’s Time for a Technology Upgrade

Mon, 12/04/2017 - 02:22

We’ve all heard the old adage “if something isn’t broken, don’t fix it”, and while this is usually good advice, no business can afford to wait until things go wrong to upgrade their IT. In today’s hyper-connected world, system and application downtime is tantamount to temporarily shutting up shop, and poorly functioning IT is likely to hand your competitors an advantage. But how do you know when it’s time to upgrade your workplace technology? Here we look at 5 signs it might be time for a digital transformation.

Where should your Digital Transformation journey start?

Thu, 11/30/2017 - 01:00

As more organisations strive to operate effectively in an increasingly digital world, digital transformation has become a hot topic of conversation. As our understanding has evolved, it’s come to be accepted that it’s a journey - not a destination. But where should that journey begin?

What is Systems Integration?

Tue, 11/28/2017 - 04:15

In an enterprise IT landscape where buzzwords are thrown about like confetti, it can be difficult to identify genuinely useful ideas from those created just to obfuscate –what, exactly, is Systems Integration and is it necessary or needless?

The Role of Transparency and Trust in DevOps

Tue, 10/31/2017 - 05:20

The end-goal of DevOps is to enable organisations to operate more effectively in the digital transformation age. Adopters benefit from an environment in which building, testing, and releasing applications happen more often, at greater speed, and with less scope for failure. But at its heart, DevOps is a cultural philosophy and its successful implementation a uniquely human proposition.Due to its human element, trust and transparency play a vital role in any successful DevOps adoption.

It may sound stark but DevOps without these two vital factors is often doomed to failure. But why? And how can you create a culture of trust and transparency in your organisation?

The Value of AI and Machine Learning in Digital Transformation

Thu, 10/19/2017 - 06:15

Artificial Intelligence (AI) and Machine Learning (ML) are fast becoming important pillars of many organisations’ digital transformations. But what does the use of AI and ML look like in practice, and what are the benefits for adopters?

Why CEOs Should Lead Digital Transformation

Tue, 10/10/2017 - 06:04

A successful digital transformation can be the difference between a flourishing business and one destined to fade into obscurity. On this point, there is a growing consensus across the tech sector and the wider business world. However, confusion still reigns as to who should lead a digital transformation, should it be the CIO, the CTO, the CMO, the CEO, or all the above? Here we look at why the most successful transformations are often led by the CEO.

The Role of Systems Integration in Digital Transformation

Wed, 10/04/2017 - 03:59

Digital transformation has quickly become ubiquitous in the world of business. But as our understanding evolves, and even our ideas about what digital actually is perpetually shift, how do we define the role of systems integration in digital transformation?

DevOps vs Agile - Do I Need Both?

Tue, 09/12/2017 - 05:57

DevOps and Agile - two methods for software development that share many similarities in values and practices. But implementing DevOps doesn’t necessarily rely on a pre-existing Agile framework.

Is Systems Integration the missing ingredient in your DevOps strategy?

Tue, 08/22/2017 - 09:03

The core tenet of DevOps is that an organisation works better when it operates as a whole, rather than a handful of disparate departments. Systems Integration shares this goal of bringing organisations together, so why don’t we see them bundled together more often?

Most Common Challenges Facing Digital Transformation

Thu, 08/10/2017 - 03:56

Digital transformation is a complex, dynamic process, ultimately designed to enhance the performance of an organisation. Rather than a slow procedure in which an organisation evolves its technology over time, digital transformation integrates digital technology to fundamentally change the way an organisation operates and how they deliver value to their stakeholders. As such, every transformation project has its challenges.

Digital transformation is often used in a business context, but it also impacts other organisations such as government and public sector agencies, from the small to the enterprise-level. Every digital transformation project will face challenges, some of them unique to the organisation, others commonplace.

This was clearly seen when businesses born before the digital age needed to evolve in order to remain relevant, including notable blunders such as Kodak, who failed to move with technological evolution and filed for bankruptcy protection as a result.

Here are some common challenges facing organisations undergoing digital transformation.

How devops enables better customer experience

Fri, 07/28/2017 - 05:00

Here at VASSIT we’ve seen the wonders of DevOps firsthand, so we think it’s great that more and more businesses are getting on board - 27%  are now working on a DevOps team, up from 16% in 2014. They've realised DevOps isn't just about improving internal processes, isn't it about time you found out how DevOps can also have a large bearing on customer experience?